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Why am I being asked for proof of identity or address?

When you order an Osper card, we’re obligated under various banking laws and regulations to do a very basic identity check.

In some rare instances, we’re not able to complete this check and it can cause a delay in your order whilst we get in touch with you to request some documents.


Why have I been emailed asking for documents?

In the event that we’ve got in touch with you to ask for proof of identity or address, it is because we haven’t been able to complete an identity check on you. This might be because you are not listed on the electoral roll, have recently changed your name or moved house etc. 


What documents do you require?

We’ll email you with exactly what documents are required and you’re free to ask any additional questions regarding them.


How do I send you the documents?

To send us the documents, simply reply to the email we sent you and attach them to that. When sending us your documents it’s important that we can see all 4 edges of the document, we can zoom in on the appropriate areas from this end.


Are my documents secure?

Any documents you send will be treated with the strictest confidence and will be held securely in an encrypted form.


If you have any further questions please get in touch with one of our support team by email: help@osper.com 

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