If you have lost your Osper card or had it stolen, we make it easy to get a replacement delivered straight to your door. We always advise locking the card as soon as you notice it’s missing.
You can order a replacement in the Osper app or by calling us.
Ordering a replacement card in the Osper app
You can now order a replacement Osper card using the latest version of the Osper app. To order a replacement card:
- Log in to the app using your username and password
- Press More from the menu at the bottom
- Select the Card Lock / Lost option from the list
- Press Cancel and replace card
If you do not see the option, please go to the App Store / Play Store, search for Osper and press update if available.
Ordering a replacement by telephone
You can call us 24 hours a day 7 days a week to report a card as lost or stolen on 020 3322 9090.