Osper

< Back to the Osper Help Centre

Incorrect username or password

If you are trying to log in and get an error message about incorrect username or password, then it may be possible that one of the details you are typing in isn't quite right.

The username and password for the parent would have been set up when you first ordered the Osper cards, and the young person username and password would have been set up when first activating the card.

Logging in as the parent

If you are logging in as the parent;

  1. Double check the username you are entering - this is usually your email address where we have sent you Osper communications
  2. Double check your caps lock key isn’t on and try entering in your password again - your password must contain at least 6 characters, with one number and at least one capital letter.
  3. If you still can’t log in - click here to get a password reset. We will send you a link to the registered email address, simply click this link and you can change the password instantly.
    1. When changing the password, try changing it to something quite straightforward and easy to remember - it should be at least 6 characters and have at least one capital letter and one number, and no special characters like spaces, dots or symbols.

Logging in as the young person

If you are logging in as the young person;

  1. Double check the username you are entering - this would have been set up the parent or guardian when first activating the Osper Card.
  2. Double check your caps lock key isn’t on and try entering in your password again - your password must contain at least 6 characters, with one number and at least one capital letter.
  3. If you still can’t log in - click here to get a password reset. We will send you a link to the registered email address, simply click this link and you can change the password instantly.
    1. If the young person doesn’t have their email address in Osper, we will send the link to the parent.
    2. When changing the password, try changing it to something quite straightforward and easy to remember - it should be at least 6 characters and have at least one capital letter and one number, and no special characters like spaces, dots or symbols.

Contact Us

hello@osper.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete